This Privacy Policy explains how Step Hope ("we", "us", "our") collects, uses, and safeguards information when you visit stephope.com, enroll in our courses, or contact us through our forms.
Information we collect
When you use our contact or enrollment forms, we collect the information you voluntarily provide:
- Your name
- Your email address
- Your phone number (if provided)
- The course or plan you selected (for enrollments)
- The message you send us
We also automatically collect standard web request data such as your IP address, browser type, and pages viewed. This is used for security, spam prevention, and understanding how visitors use the site.
How we use your information
- To respond to your enquiry or process your enrollment
- To send you information about the course you signed up for
- To improve our website and course offerings
- To prevent spam and secure our systems
- To comply with any applicable legal obligations
How we share your information
We do not sell your personal information. We share it only with trusted providers we use to run the business — currently: our email delivery provider (Resend) to send you replies, and our web hosting provider (Vercel) to serve the site. These providers process data on our behalf under contractual agreements.
We may disclose your information if required by law or by a valid legal request.
Cookies and analytics
We use essential cookies to make the site function. We may also use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.
Data retention
We retain form submissions and enrollment information for as long as reasonably necessary to serve you and comply with our legal obligations. You can request deletion of your data at any time by emailing us.
Your rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain uses of your information
- Withdraw consent at any time
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, or destruction. However, no online service is 100% secure. If you believe your information has been compromised, please contact us immediately.
Children's privacy
Our courses are designed for adults. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated "Last updated" date. Continued use of the site after changes means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us via the contact form or email listed on our Contact page.